Refund Policy

1. Scope

This Refund Policy applies to all services provided by Caelum Mountain LLC (“we,” “us,” or the “Company”), including fixed-scope software development projects, monthly IT retainers, and hourly consulting services. It forms part of our Terms of Service.

2. Fixed-Scope Projects

• Fixed-scope projects (custom APIs, MVPs, integrations) are quoted in writing under a Statement of Work (SOW) and require a 50% deposit, due upfront before any work commences. The deposit secures your slot in our production schedule.
• Initial deposits for software development are non-refundable once work commences.
• If you cancel in writing before any work has commenced, the full deposit will be refunded within 14 calendar days.
• Milestones are invoiced individually after your written acceptance. Accepted milestones are final and are not refundable.
• If the Company terminates an engagement for convenience, you will receive a refund of any prepaid amounts attributable to uncompleted milestones, pro-rated to the work not delivered.

3. Monthly IT Retainer

• The Monthly IT Retainer ($1,500/month) is billed in advance on the first business day of each month and includes up to 20 development hours, maintenance, and cloud management.
• Unused retainer hours are refundable within 30 days. Requests submitted after 30 days are not eligible for a refund.
• Hours actually used during a billing period are non-refundable.
• You may cancel a retainer with 30 days’ written notice. No further charges apply after the notice period ends.

4. Consulting Services

• Consulting work (technology audits, architecture reviews, code reviews) is billed at $85/hour, in one-hour increments, monthly in arrears.
• Pre-purchased consulting hour blocks that remain unused within 30 days of purchase are refundable in full.

5. How to Request a Refund

To request a refund, email info@caelummountain.online with your company name, the invoice number(s) in question, and the reason for the request. We will respond within 5 business days. Approved refunds are issued to the original payment method within 5–10 business days.

6. Non-Refundable Items

• Milestones you have accepted in writing.
• Retainer or consulting hours already used.
• Third-party costs incurred on your behalf (cloud hosting, software licenses, subcontractor fees), which are billed at cost.

7. Disputes & Chargebacks

If you are dissatisfied with any deliverable or invoice, please contact us first so we can resolve the issue directly. If a dispute cannot be resolved, you may pursue remedies under the Terms of Service, which are governed by the laws of the State of New Mexico. We reserve the right to collect undisputed amounts through the courts of Bernalillo County, New Mexico.

8. Contact

Caelum Mountain LLC
1209 MOUNTAIN ROAD PL NE, STE R
ALBUQUERQUE, NM 87110, United States
info@caelummountain.online